Dale Carnegie – Influence People

The rules we have set down here are not mere theories or
guesswork. They work like magic. Incredible as it sounds, I have
seen the application of these principles literally revolutionize the lives
of many people.
To illustrate: A man with 314 employees joined one of these courses.
For years, he had driven and criticized and condemned his
employees without stint or discretion. Kindness, words of
appreciation and encouragement were alien to his lips. After studying
the principles discussed in this book, this employer sharply altered
his philosophy of life. His organization is now inspired with a new
loyalty, a new enthusiasm, a new spirit of team-work. Three hundred
and fourteen enemies have been turned into 314 friends. As he
proudly said in a speech before the class: “When I used to walk
through my establishment, no one greeted me. My employees
actually looked the other way when they saw me approaching. But
now they are all my friends and even the janitor calls me by my first
name.